Terms and Conditions

1. The service

Brisily sells prepaid eSIM data plans for the destinations listed at the time of purchase. Connectivity is provided over the networks of local mobile operators through our wholesale connectivity provider; Brisily is not a mobile network operator.

An eSIM is delivered digitally: after payment you receive an order page link and email with a QR code and manual activation details. No physical product is shipped.

2. Eligibility and device compatibility

You are responsible for confirming that your device is eSIM-compatible and carrier-unlocked BEFORE purchasing. Compatibility information shown on our site is indicative; device manufacturers and carriers may restrict eSIM use.

3. Ordering and delivery

Orders are confirmed once payment is captured. Delivery is by email and via your personal order page, normally within minutes of payment.

If fulfillment fails, we will retry and keep you informed; if we cannot deliver your eSIM, you receive a full refund.

4. Prices and payment

Prices are shown at checkout in the displayed currency and include any applicable taxes.

Payments are processed by Stripe. Brisily does not store your full card details.

If you need an invoice for your purchase, contact us and we will send it to you by email.

5. Plan validity and usage

Plan validity starts when the eSIM first connects to a supported network at the destination, and runs for the number of days stated on the plan.

Plans are data-only unless stated otherwise, subject to fair use and to the coverage, speed and availability of the underlying local networks — which we do not control.

Top-ups purchased for an existing eSIM extend or add data under the same conditions.

6. Right of withdrawal and refunds

By ordering, you expressly request immediate performance of a digital service. Under EU consumer law (Directive 2011/83/EU), once the eSIM has been delivered and/or activated, the statutory 14-day right of withdrawal no longer applies to the extent the service has been performed.

We refund in full: orders we fail to deliver, and eSIMs that cannot be installed on a compatible, unlocked device despite reasonable troubleshooting with our support.

We do not refund: plans already partly or fully consumed, incompatibility with a locked or non-eSIM device that you could have checked before purchase, or local network conditions.

7. Purchases through travel-agency partners

Brisily powers branded storefronts operated under the name of travel-agency partners. Unless the storefront states otherwise, the seller of record is Albert Sabaté Martínez, trading as Brisily, and these Terms apply; Brisily provides customer support for every order, including those bought through a partner.

8. Acceptable use

• No unlawful use, spam, or network abuse.
• No resale of individual consumer plans outside an authorised partner agreement.
• We may suspend an eSIM in case of fraud or abuse, in line with the underlying operator policies.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law. Otherwise, our aggregate liability per order is limited to the amount paid for that order. We are not liable for indirect losses (missed connections, lost profits) or for outages of local operator networks.

10. Complaints, governing law and disputes

Support: see the contact details on your order page, or use "Find your order" at brisily.com. We aim to answer within 2 business days.

Complaints: you can send them by email to legal@brisily.com or by post to the address in section 12. Brisily does not adhere to any consumer arbitration system.

These Terms are governed by Spanish law, in particular Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users) and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE). The courts of Barcelona (Spain) have jurisdiction, without prejudice to mandatory consumer protection rules: as a consumer you may also bring proceedings in the courts where you live, and the mandatory consumer protections of your country of residence remain unaffected.

11. Changes

We may update these Terms for future purchases; the version accepted at checkout applies to your order.

12. Seller identification

Under Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the provider of the Brisily service is:

• Owner: Albert Sabaté Martínez
• Trade name: Brisily
• Tax ID (NIF): 47986151D
• Address: Carrer Gretel Ammann Martínez, 12, 6º 10ª, 08020 Barcelona, Spain
• Email: legal@brisily.com

13. Acknowledgements

The destination photographs on our storefronts come from photographers on Pexels (https://www.pexels.com). We thank them for sharing their work.